Frequently Asked Questions
Do any of the cabinets contain any particleboard?
No. Our products are constructed from solid Birch hardwoods and furniture grade plywood. There is no particleboard contained in our cabinetry box. Our plywood is also CARB2 compliant for restricted formaldehyde emissions. All doors, drawer fronts and frames are constructed from 3/4" solid Birch hardwood.
How are your drawers constructed?
Our cabinetry features 4-sided drawer boxes constructed from 5/8" thick solid hardwood featuring dovetail joints and a fully captured, 3/8" thick plywood floor. All of our styles come standard with full extension under mount soft close drawer glides. A soft close door feature is standard on all cabinet styles.
How is the interior of the cabinet finished?
Our cabinetry comes standard with UV coated natural interiors. Glass door cabinets have interiors that are painted or stained to match the exterior.
Are your products CARB2 certified
Yes, our products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.
Are these cabinets strong enough to support a granite or concrete counter-top?
Our all-plywood construction insures the strength required to support granite, concrete or any other counter-top material that you may select. No additional cabinet reinforcement is required.
Ordering Online & Delivery:
Are cabinet samples available to view in person before I place an order online?
Yes, we're more than happy to deliver our cabinet door samples to your home. Once you've made your selection, we can return to pick the samples up and also answer any questions you might have.
Once I've placed my order online, how long will it be before my cabinets are delivered?
Your fully assembled cabinets will normally arrive within 5 - 6 business days of placing your order.
How do I pay for my cabinets?
Normally we require full payment before the order can be processed. However, if you're more comfortable, we're more than happy to accept 1/2 of the total balance to initiate the order. Once the cabinets are delivered, the remaining balance will is due and will be invoiced via email. We accept all major credit cards, PayPal, check & cash.
What if my cabinets are scratched or damaged?
This almost never happens - however, if you do find that one or more of your items has been damaged during shipping, please document the damage upon delivery. Then, contact us using this FORM and we'll have a free replacement shipped immediately. With the exception of damaged items, all sales are final.
How will my cabinets be delivered?
Most orders will be shipped on a pallet via LTL (Less Than Truck Load) carrier. Some small items may ship via UPS. All standard orders are processed and shipped out of our facility within 72 hours. Transit time to your location can vary from 4-6 business days depending on your location. Special orders requiring modification may a few additional days to process.
The delivery driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services. A responsible party must be present to inspect, inventory, and sign off on the delivery.
What is your return policy?
With the exception of damaged items, all sales are final.
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